Privacy Policy
Last Updated: 07-01-2024
Welcome to Layla, operated by Bag of Holding Company LLC (“we”, “us”, “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you use our website and app (collectively, the “Services”). By using the Services, you agree to the collection and use of information in accordance with this policy.
1. Contact Information If you have any questions or concerns about our privacy practices, please contact us at:
Email: [email protected]
2. Information We Collect Personal Information:
- Name
- Email address
- Phone number
- Credit card information (collected and processed by Stripe)
- Personal chat logs with our virtual assistants
- Profile information created based on chat logs to customize and optimize user experience
Non-Personal Information:
- Usage statistics
- Device information
- Data collected via Google Analytics
3. How We Use Your Information We use the information we collect to:
- Provide a personalized experience to the user
- Improve our services
- Provide customer support
- Send personalized emails (excluding sensitive personal information)
- Facilitate payment processing through Stripe
- Use cookies for logging in and analytics purposes
4. Data Sharing We share the least amount of information necessary with our partners, including:
- AI providers (OpenAI, Anthropic, Mistral)
- Payment processor (Stripe)
- Analytics (Google Analytics)
- Advertising (hashed emails for Facebook Marketing, Google Ads, Reddit Ads)
5. Data Security We employ bank-level security measures to encrypt all traffic. Our security keys are protected by AES128 level protection to ensure your data remains secure.
6. User Rights You have the right to:
- Delete your account
- Remove all data we have stored about you
Data with third parties will be removed as part of their natural retention policies.
7. Children’s Privacy Our Services are intended for adults. We do not knowingly collect personal information from children under 18. If you are aware that a child has provided us with personal information, please contact us immediately, and we will take steps to remove such information.
8. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Changes will be notified via email within 30 days of the change. By continuing to use our Services after those changes become effective, you agree to be bound by the revised Privacy Policy.
Conclusion Your privacy is important to us, and we are committed to protecting your personal information. For any questions or concerns, please contact us at [email protected].
Bag of Holding Company LLC
